At Merch Mommery, every item is made especially for you after your order is placed. Because our products are printed on demand, we are unable to restock or resell returned items. Please read our policy carefully before placing your order.
Returns & Exchanges
We do not accept returns or exchanges for:
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Change of mind
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Ordering the wrong size, color, or product
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Buyer's remorse
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Incorrect shipping address provided by the customer
Since each product is made to order, all sales are considered final unless the item arrives damaged, defective, or incorrect.
We strongly recommend reviewing the product description, sizing charts, color options, and personalization details (if applicable) before completing your purchase.
Damaged, Defective, or Incorrect Items
Your satisfaction is important to us. If your order arrives damaged, defective, or you receive the wrong item, we're happy to help.
Please contact us within 3 days of delivery and include:
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Your order number
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A brief description of the issue
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Clear photos showing the damaged, defective, or incorrect item, including the packaging if applicable
Once we review your request, we will determine the best solution, which may include:
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A free replacement
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A full refund
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Store credit (when appropriate)
If your claim is approved, you will not be required to return the defective item unless requested.
Lost or Missing Packages
If your tracking information shows your package as delivered but you have not received it, please:
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Check around your property and with household members.
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Ask your neighbors if they accepted the package.
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Contact your local postal carrier.
If you still cannot locate your package, please contact us and we'll do our best to assist you. Please note that we are not responsible for packages that are marked as delivered by the shipping carrier but are missing due to theft or other circumstances beyond our control.
Order Cancellations
Orders may be canceled within 24 hours of purchase.
After the 24-hour cancellation window, production begins, and we are unable to cancel, modify, or change your order. This includes changes to:
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Shipping address
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Product selection
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Size
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Color
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Personalization details
Each item is custom-made specifically for your order, which is why we cannot make changes once production has started.
Refunds
Refunds are only issued for approved claims involving:
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Damaged items
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Manufacturing defects
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Incorrect items received
Refunds will be processed back to your original payment method after your claim has been approved. Processing times may vary depending on your payment provider.
Refunds will not be issued for:
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Incorrect size ordered
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Change of mind
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Incorrect shipping information provided by the customer
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Minor color variations due to differences in screen or monitor settings
Personalized Items
Personalized or custom products cannot be returned or exchanged unless they arrive damaged, defective, or contain an error made during production.
Please carefully review all personalization details before submitting your order.
Need Help?
If you have any questions about your order or need assistance with a damaged or incorrect item, please contact our customer support team within 3 days of delivery.
Email: [support@merchmommery.com]
We'll do our best to resolve your issue as quickly as possible and ensure you have a great shopping experience.