Thank you for shopping with MerchMommery! Every order is made especially for you after your purchase, which means production begins only once your order is placed. This allows us to create unique, high-quality products while reducing waste.
Order Processing
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All products are made to order.
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Orders are typically processed within 2–5 business days.
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During holidays, peak shopping seasons, or promotional events, processing times may be slightly longer.
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Orders are processed Monday through Friday, excluding weekends and public holidays.
Once your order has been produced, it will be shipped using one of our trusted shipping partners.
Estimated Shipping Times
Shipping times vary depending on your location and begin after your order has been processed.
United States
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Standard Shipping: 7–14 business days
Canada
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Standard Shipping: 15–30 business days
International
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Standard Shipping: 20–40 business days
Please note that these delivery times are estimates only and are not guaranteed. Delays caused by weather, customs clearance, carrier issues, holidays, or other unforeseen circumstances are beyond our control.
Shipping Confirmation & Tracking
Once your order has been shipped, you'll receive a shipping confirmation email with a tracking number.
Please allow up to 48 hours for your tracking information to update after your package has been shipped.
Shipping Address
Please ensure your shipping address is correct before placing your order.
We are unable to change shipping addresses once production has started. Orders shipped to an incorrect address provided by the customer are not eligible for refunds or free replacements.
If you notice an error in your shipping information, please contact us immediately. We'll do our best to update it if your order has not yet entered production.
Multiple Packages
If your order contains multiple items, they may be produced at different fulfillment facilities and shipped separately. As a result, you may receive multiple tracking numbers, and your items may arrive on different days.
International Orders
International customers may be responsible for customs duties, import taxes, VAT, or other fees required by their country's customs regulations.
These charges are not included in the purchase price or shipping cost and are the responsibility of the customer.
Delayed or Lost Shipments
While we work with reliable shipping partners, delivery delays can occasionally occur.
If your package appears delayed, please allow a few additional business days before contacting us.
If your tracking shows your package as delivered but you have not received it, please:
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Check around your property.
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Ask household members or neighbors.
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Contact your local shipping carrier.
If you still need assistance, please contact us, and we'll do our best to help investigate the issue.
Incorrect or Damaged Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 3 days of delivery.
Include:
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Your order number
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A description of the issue
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Clear photos of the item and packaging
We'll review your claim and work with you to provide a replacement or refund when appropriate.
Contact Us
If you have any questions about your shipment or need assistance with your order, we're happy to help.
Email: [support@merchmommery.com]